Customer Service

  • Achieving Quality Service

  • Communicative English for the Hotel Industry

  • Customer Retention Course Outline.doc

  • Customer service

  • Customer VS Frontliners

  • Customer service empowerment through emotional intelligence

  • Effective Frontline Service

  • Five Star Communication Skills

  • Handling Customer Complaints

  • Handling Challenging Customer Effectively

  • Looking from the Customer’s Perspective

  • Moving Towards The Customer Service Excellence Environment

  • Moving Towards Corporate Culture


  • Towards Better Customer Service

  • Verbal & Nonverbal Communication

Great Sucess Consultancy Sdn Bhd